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ServiceNow Administrator

Our client is looking for a ServiceNow Administrator that will play a key role in the development, design and deployment of our ServiceNow platform including, but not limited to, the production (Incident, Discovery & Change) and others being developed (Service Catalog, Problem, Event and more). They are looking for a highly motivated, team player, who thrives in a fast-paced environment. Potential for permanent higher based on performance.

Responsibilities

•    Completing admin tasks such as user provisioning, ticket research and responses.
•    Handling reporting and maintenance activities.
•    Integrating ServiceNow with tools.
•    Monitoring, alerting and federate sources of CI data.
•    Sharing and educating the team on updates and modifications regarding the platform.

Qualifications

•    2+ years ServiceNow administration experience in enterprise environment is required.
•    Solid understanding of the application development life-cycle process, including requirement gathering and analysis, design, coding, testing, quality assurance, implementation, issue tracking, version control, deployment, and project management.
•    Knowledge of and experience with web technologies, including JavaScript.
•    Familiarity with LDAP, MS Active Directory, ADFS.
•    ITIL V3 Foundation Certification preferred.

 

Experience

2+ Years

Location

New York

Job Type

Full-time

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ServiceNow Architect

Basic Qualifications

  • 8+ years experience on implementation, administration, configuration, and/or development of ServiceNow ITSM and ITBM applications. Experience should include direction of architecture, configuration, design work, technical configuration, and deployment

  • 6+ years experience in delivering 3rd party integrations with ServiceNow

  • Deep understanding of ServiceNow platform and scoped application development

  • Bachelor's degree

Preferred Skills

  • Good experience in OOB ITSM, ITOM, ITBM modules and configuration to them.

  • Systems integration of ServiceNow SaaS / Platform solutions

  • Hands-on on ServiceNow platform solutions

  • Workflow management on ServiceNow platform

  • ServiceNow platform performance management and troubleshooting techniques

  • Managing relationships, operating procedures, and service level agreements with clients and coworkers

  • Hands on discovery and Service Mapping

  • Configured PPM module in ServiceNow.

  • Should have designed and enhanced Pattern based discovery.

  • Experience with ATF.

  • Should have designed and developed integrations for B2B and ebonding capabilities.

  • Web site design and human computer interaction (user experience)

  • Development and delivery of ServiceNow training

  • AngularJS, Apache and/or Jelly Scripting

  • Web Services Integration (SOAP, REST, and JSON)

  • Worked on IntegrationHub and spokes and created custom Spokes.

  • Should have experience and knowledge in upgrade process of ServiceNow

  • Experience implementing systems using the Agile/Scrum methodology

  • Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design

  • Designing and implementing IT and Non-IT related process workflows, procedures and technical standards

  • Vendor certification(s) for ServiceNow, beyond CSA.
     

Experience

6 - 8 Years

Location

New York

Job Type

Full-time

On the Computer
ServiceNow Business Analyst

Responsibilities 

  • Participates in the development of functional business requirements and helps users assess relative priorities for both business process and technology solutions.

  • Understands business processes and priorities. Evaluates alternative business process and technology solutions and participates in making technology recommendations to enhance business operations.

  • Develops business and system requirements, functional designs, process flows, and test plans.

  • Conducts system testing and facilitates user acceptance testing.

  • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.

  • Develops working knowledge of the client’s industry and uses this information to support continuous improvement initiatives.

  • Develops ServiceNow Reports to manage project progress

  • Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of their business group.

 

Job Requirements

  • Bachelor’s Degree in Information Systems, Business Administration, Computer Science, or related discipline.

  • 4-6 years of experience in business/data analysis.

  • Prior working knowledge of ServiceNow.

  • Experience with Agile.

  • Excellent written and verbal communication skills.

  • Ability to understand business processes and translate into technical specifications.

  • Solid problem solving and analytical skills.

  • Ability to work effectively with people at all levels of the organization.

  • Client‐focused approach with outstanding interpersonal skills.

  • Working knowledge of system development life cycle concepts.

  • Highly skilled with Microsoft Visio.

  • Knowledge of ITIL

  • ITIL Foundations v3 or v4 Certification is added advantage

  • Experienced with ServiceNow Reporting.

  • Applicants selected will be subject to a Public Trust background security investigation and may need to meet eligibility requirements for access to sensitive information. US Citizens or Permanent Residents preferred.

Experience

4 - 6 Years

Location

San Mateo, CA

Job Type

Full-time

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ServiceNow Sr. Developer

Key Responsibilities

  • Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS

  • Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding

  • Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team

  • Configure the Application UI and workflows

  • Develop required integration components (SSO, LDAP, etc.) with multiple HR systems

  • Attend, participate, and occasionally lead Scrum meetings

  • May be required to demo builds to customers

  • Assist with user acceptance testing

  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication

  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

  • Provide mentor-ship and guidance to other members of the team

  • Other duties and responsibilities as assigned


Qualifications

  • 3+ years working on the ServiceNow platform

  • ServiceNow Pre-Sales Accreditation in all product lines

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)

  • Proven experience in two additional product lines outside of ITSM

  • Service Certified Application Developer (CAD) preferred

  • Knowledge of ITIL; Foundation level preferred

  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment

  • Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies

  • Experience implementing systems using the Agile/Scrum methodology

  • Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentation)

  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

  • Proven team player and team builder

  • Strong ownership, accountability, and attention to detail in all work efforts

  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision

  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”

  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting role

Experience

3+ Years

Location

Austin, TX

Job Type

Full-time

Business Owner
ServiceNow Project Manager

Description

  • 10+ years in information technology

  • 7+ years project management experience preferably in a healthcare environment

  • 5+ years experience with ServiceNow

  • PMP Preferred

  • Strong understanding of licensing, service management and incident management processes

  • Strong knowledge of Agile/Scrum concepts

  • Strong knowledge of ITIL concepts

  • Ability to manage multiple projects simultaneously

  • Experience implementing ServiceNow

  • Provide subject matter expertise for ServiceNow for the enterprise.

  • Manage budgets, schedule, and resources

  • Lead and facilitate requirements discussions with internal and external stakeholders and third-party contributors.

  • Familiarity with organizational change management including end user training

  • Demonstrates a high degree of customer service and team work

Experience

10+ Years

Location

New York

Job Type

Full-time

Business Meeting
Director, Digital Forensics & Incident Response

Responsibilities

 

Incident Response Investigations

  • Lead client engagement efforts from initial scoping calls to report delivery, including developing Statements of Work (SOW), defining budgets and collaborating with clients to provide regular status updates.

  • Investigate network intrusions, malware, ransomware, and other cybersecurity incidents to determine the cause and extent of the breach. Includes ability to perform host-based and network-based analysis and lead investigative teams.

  • Counsel clients in distress and provide guidance around containment and remediation measures across all major operating systems and network device platforms.

  • Produce high quality oral and written work product presenting complex technical issues clearly and concisely.

  • Oversee staffing for client matters to ensure they are managed adequately and efficiently and that case deadlines are met, and budgets are maintained.

  • Liaise with external stakeholders, including counsel, vendors, and law enforcement agencies.

 

People
 

  • Actively support the mentorship and technical development of junior DFIR personnel.

  • Supervise other DFIR staff, including coordinating teams of experts, assuring outstanding work product, and assisting with annual performance management, development, and mentorship of cybersecurity direct reports.

  • Seek opportunities to broaden expertise of DFIR personnel through in-house and outside training.

  • Ensure the smooth functioning of the forensic laboratory under your direct supervision (if applicable); foster teamwork, information sharing, and inter-team collaboration and consistency.

 

Practice Management
 

  • Collaborate with Marketing and other stakeholders on collateral and thought leadership content.

  • Participation in technical meetings and working groups to address issues related to malware security, vulnerabilities, and issues of cybersecurity and preparedness.

  • Conduct/lead team meetings to proactively address process improvement and development

 

Skills
 

  • 10+  years of incident response or digital forensics experience

  • Strong work ethic and even stronger analytic, quantitative, and creative problem-solving abilities.

  • Outstanding client service skills and a high level of professionalism.

  • Ability to anticipate and respond to changing priorities and operate effectively in a dynamic, demand-based environment, requiring flexibility and responsiveness to client matters and needs.

  • Deep experience with most common operating systems (Windows, macOS, Linux, iOS, Android) and their file systems (ext3/4, HFS+, APFS, NTFS, exFAT, etc.).

  • Proficiency with industry-standard forensic toolsets, including Carbon Black, EnCase, Axiom/IEF, and FTK.

  • Experience with conducting log analysis of various types of logs, including Windows Event Logs, Apache, IIS, and firewall logs.

  • Clarity in written and oral communication.

  • Commitment to learning and teaching others in a collaborative environment of talented high performers.

  • Comfortable with entirely remote work environment, attending meetings and scoping calls with short notice, and instances of evening and weekend on-call hours.

 

Education and Training
 

  • Bachelor’s Degree in Cyber Security, Digital Forensics or another related field strongly desired

  • Desired Certifications: CCE, EnCE, CFCE, ACE, CISSP, GCIA, GCFE, GCFA, GREM, and GNFA

Experience

10+ Years

Location

New York

Job Type

Full-time