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Our client is looking for a ServiceNow Administrator that will play a key role in the development, design and deployment of our ServiceNow platform including, but not limited to, the production (Incident, Discovery & Change) and others being developed (Service Catalog, Problem, Event and more). They are looking for a highly motivated, team player, who thrives in a fast-paced environment. Potential for permanent higher based on performance.

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Responsibilities

•    Completing admin tasks such as user provisioning, ticket research and responses.
•    Handling reporting and maintenance activities.
•    Integrating ServiceNow with tools.
•    Monitoring, alerting and federate sources of CI data.
•    Sharing and educating the team on updates and modifications regarding the platform.

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Qualifications

•    2+ years ServiceNow administration experience in enterprise environment is required.
•    Solid understanding of the application development life-cycle process, including requirement gathering and analysis, design, coding, testing, quality assurance, implementation, issue tracking, version control, deployment, and project management.
•    Knowledge of and experience with web technologies, including JavaScript.
•    Familiarity with LDAP, MS Active Directory, ADFS.
•    ITIL V3 Foundation Certification preferred.
 

Basic Qualifications

• 8+ years experience on implementation, administration, configuration, and/or development of ServiceNow ITSM and ITBM applications. Experience should include direction of architecture, configuration, design work, technical configuration, and deployment

• 6+ years experience in delivering 3rd party integrations with ServiceNow

• Deep understanding of ServiceNow platform and scoped application development

• Bachelor's degree

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Preferred Skills

• Good experience in OOB ITSM, ITOM, ITBM modules and configuration to them.

• Systems integration of ServiceNow SaaS / Platform solutions

• Hands-on on ServiceNow platform solutions

• Workflow management on ServiceNow platform

• ServiceNow platform performance management and troubleshooting techniques

• Managing relationships, operating procedures, and service level agreements with clients and coworkers

• Hands on discovery and Service Mapping

• Configured PPM module in ServiceNow.

• Should have designed and enhanced Pattern based discovery.

• Experience with ATF.

• Should have designed and developed integrations for B2B and ebonding capabilities.

• Web site design and human computer interaction (user experience)

• Development and delivery of ServiceNow training

• AngularJS, Apache and/or Jelly Scripting

• Web Services Integration (SOAP, REST, and JSON)

• Worked on IntegrationHub and spokes and created custom Spokes.

• Should have experience and knowledge in upgrade process of ServiceNow

• Experience implementing systems using the Agile/Scrum methodology

• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design

• Designing and implementing IT and Non-IT related process workflows, procedures and technical standards

• Vendor certification(s) for ServiceNow, beyond CSA.
   

Responsibilities 

• Participates in the development of functional business requirements and helps users assess relative priorities for both business process and technology solutions.

• Understands business processes and priorities. Evaluates alternative business process and technology solutions and participates in making technology recommendations to enhance business operations.

• Develops business and system requirements, functional designs, process flows, and test plans.

• Conducts system testing and facilitates user acceptance testing.

• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.

• Develops working knowledge of the client’s industry and uses this information to support continuous improvement initiatives.

• Develops ServiceNow Reports to manage project progress

• Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of their business group.

 

Job Requirements

• Bachelor’s Degree in Information Systems, Business Administration, Computer Science, or related discipline.

• 4-6 years of experience in business/data analysis.

• Prior working knowledge of ServiceNow.

• Experience with Agile.

• Excellent written and verbal communication skills.

• Ability to understand business processes and translate into technical specifications.

• Solid problem solving and analytical skills.

• Ability to work effectively with people at all levels of the organization.

• Client‐focused approach with outstanding interpersonal skills.

• Working knowledge of system development life cycle concepts.

• Highly skilled with Microsoft Visio.

• Knowledge of ITIL

• ITIL Foundations v3 or v4 Certification is added advantage

• Experienced with ServiceNow Reporting.

• Applicants selected will be subject to a Public Trust background security investigation and may need to meet eligibility requirements for access to sensitive information. US Citizens or Permanent Residents preferred.

Key Responsibilities

• Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS

• Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding

• Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team

• Configure the Application UI and workflows

• Develop required integration components (SSO, LDAP, etc.) with multiple HR systems

• Attend, participate, and occasionally lead Scrum meetings

• May be required to demo builds to customers

• Assist with user acceptance testing

• Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication

• Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

• Provide mentor-ship and guidance to other members of the team

• Other duties and responsibilities as assigned

Qualifications

• 3+ years working on the ServiceNow platform

• ServiceNow Pre-Sales Accreditation in all product lines

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)

• Proven experience in two additional product lines outside of ITSM

• Service Certified Application Developer (CAD) preferred

• Knowledge of ITIL; Foundation level preferred

• Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment

• Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies

• Experience implementing systems using the Agile/Scrum methodology

• Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentation)

• Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

• Proven team player and team builder

• Strong ownership, accountability, and attention to detail in all work efforts

• Maturity, professionalism, and good judgment; ability to excel with minimum supervision

• Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”

• Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting role

Description

• 10+ years in information technology

• 7+ years project management experience preferably in a healthcare environment

• 5+ years experience with ServiceNow

• PMP Preferred

• Strong understanding of licensing, service management and incident management processes

• Strong knowledge of Agile/Scrum concepts

• Strong knowledge of ITIL concepts

• Ability to manage multiple projects simultaneously

• Experience implementing ServiceNow

• Provide subject matter expertise for ServiceNow for the enterprise.

• Manage budgets, schedule, and resources

• Lead and facilitate requirements discussions with internal and external stakeholders and third-party contributors.

• Familiarity with organizational change management including end user training

• Demonstrates a high degree of customer service and team work

Responsibilities

 

Incident Response Investigations

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• Lead client engagement efforts from initial scoping calls to report delivery, including developing Statements of Work (SOW), defining budgets and collaborating with clients to provide regular status updates.

• Investigate network intrusions, malware, ransomware, and other cybersecurity incidents to determine the cause and extent of the breach. Includes ability to perform host-based and network-based analysis and lead investigative teams.

• Counsel clients in distress and provide guidance around containment and remediation measures across all major operating systems and network device platforms.

• Produce high quality oral and written work product presenting complex technical issues clearly and concisely.

• Oversee staffing for client matters to ensure they are managed adequately and efficiently and that case deadlines are met, and budgets are maintained.

• Liaise with external stakeholders, including counsel, vendors, and law enforcement agencies.

 

People
 

• Actively support the mentorship and technical development of junior DFIR personnel.

• Supervise other DFIR staff, including coordinating teams of experts, assuring outstanding work product, and assisting with annual performance management, development, and mentorship of cybersecurity direct reports.

• Seek opportunities to broaden expertise of DFIR personnel through in-house and outside training.

• Ensure the smooth functioning of the forensic laboratory under your direct supervision (if applicable); foster teamwork, information sharing, and inter-team collaboration and consistency.

 

Practice Management
 

• Collaborate with Marketing and other stakeholders on collateral and thought leadership content.

• Participation in technical meetings and working groups to address issues related to malware security, vulnerabilities, and issues of cybersecurity and preparedness.

• Conduct/lead team meetings to proactively address process improvement and development

 

Skills
 

• 10+  years of incident response or digital forensics experience

• Strong work ethic and even stronger analytic, quantitative, and creative problem-solving abilities.

• Outstanding client service skills and a high level of professionalism.

• Ability to anticipate and respond to changing priorities and operate effectively in a dynamic, demand-based environment, requiring flexibility and responsiveness to client matters and needs.

• Deep experience with most common operating systems (Windows, macOS, Linux, iOS, Android) and their file systems (ext3/4, HFS+, APFS, NTFS, exFAT, etc.).

• Proficiency with industry-standard forensic toolsets, including Carbon Black, EnCase, Axiom/IEF, and FTK.

• Experience with conducting log analysis of various types of logs, including Windows Event Logs, Apache, IIS, and firewall logs.

• Clarity in written and oral communication.

• Commitment to learning and teaching others in a collaborative environment of talented high performers.

• Comfortable with entirely remote work environment, attending meetings and scoping calls with short notice, and instances of evening and weekend on-call hours.

 

Education and Training
 

• Bachelor’s Degree in Cyber Security, Digital Forensics or another related field strongly desired

• Desired Certifications: CCE, EnCE, CFCE, ACE, CISSP, GCIA, GCFE, GCFA, GREM, and GNFA